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Ordering Information
Please direct orders to:+1 714-747-4806
You may fax to:+1 949-262-1060
You may email:info@dcndx.com
When ordering, please specify customer name, shipping address, billing address, DCN part number, quantity, size, price and your purchase order number.
Terms of Delivery and Payment
Orders: When ordering, please be certain to indicate both part number and description of product. DCN has a minimum order requirement of US$150.
Shipment: We recommend customers give specific instructions regarding method of shipment. In the absence of instructions, we will ship the most practical way under conditions existing at time of shipment. Pricing does not include shipping, duties, taxes or other such expenses. Pricing is FOB, Carlsbad, CA, USA.
Terms and Prices: For new customers, we ask for payment prior to shipment of order. Pricing is in US$. We also accept Visa/MasterCard for payment. Please request wire transfer instructions if you wish to T/T payment. Prices are subject to change without notice.
Claims for Damage In Transit: Claims by customer for damage in transit should be made to the transportation company. DCN should be informed within 5 days of receipt of damaged goods. Non-receipt claims on lost shipments should be made within 15 days of original order.
Claims for shortages: If any shipment discrepancies are discovered, claims must be made within 5 days to be considered.
Returning Material: Requests to return products must be made within 10 days of receipt. You must obtain an RMA number before returning material. Returned products should be clearly marked with sender’s name and address, carefully packed, and shipped prepaid. Products must be returned in the same condition as received and within 15 days of original shipment by DCN.